The GoSun Stove evacuated tube is made of tough borosilicate glass — the same as Pyrex, but it can break. All purchases are backed with a Two-Year Limited Tube Warranty on the evacuated tube.
We’re ensuring your satisfaction with a No-Questions-Asked-Policy; if you break the tube for any reason, we will cover the one-time cost of a new tube. You will have to cover a nominal shipping and handling fee. You will be required to provide some information, but you will not have to return the damaged tube.
To claim your warranty, read the Warranty Policy below and send an email to firstname.lastname@example.org and follow instructions provided. Please direct your warranty inquiries either to your local retailer or to email@example.com. The rest of the package is guaranteed from manufacturing defects by a One-Year Limited Warranty. This does not cover damage caused by normal wear and tear, accident, improper care or cleaning, non-standard usage or negligence. Any replacements or exchanges will be at the discretion of GoSun Stove, based on the type of product sent in and the availability of replacement parts. Typically, most issues can be resolved with a little guidance or a replacement part.
Applied Sunshine, LLC, (DBA “GoSun Stove”) extends this Limited Warranty to the original end-use purchaser of GoSun Stove products* (including GoSun Mini, GoSun Mighty, each a “Product”) or the person receiving a Product as a gift, provided that the GoSun Stove Product was purchased from an Authorized Dealer as defined below. The Limited Warranty does not extend to any other person or transferee. Statutory or common law may provide additional rights or remedies that vary from state to state, and country to country, which are not affected by this Limited Warranty.
“Authorized Dealer” means any distributor, reseller or retailer that was duly authorized by GoSun Stove at the time of the sale to sell authentic GoSun Stove products in the jurisdiction where it sold the Product, and that sold the Product in new, unused condition in its original packaging.
“Fraud or Misrepresentation” means misrepresenting any fact related to a warranty claim to GoSun Stove, including the nature of the defect, whether the Product was purchased from an Authorized Dealer, and the authenticity of the Product. “Intended Use” means use of the Product (a) for food preparation, (b) for private (as opposed to commercial) purposes, (c) in conformity with all applicable local, state or federal law, code or regulations, (d) in accordance with GoSun Stove recommendations and/or instructions in the materials and documentation that accompany the Product.
SCOPE OF TWO-YEAR LIMITED TUBE WARRANTY
Evacuated tube failures claimed, submitted, reviewed and approved by GoSun Stove, within two years of original purchase, will convert into a One-Time Tube Credit to the purchaser. The One-Time Tube Credit is then applied to a replacement tube to be sent directly to the purchaser’s address of choice. This Credit for may not be used toward any other GoSun Stove products such as GoSun Stove Apparel and accessories. Note that GoSun Stove regularly changes the models, and styles of its Products and cannot guarantee the availability of an exact replacement for any Product. The Purchaser will be responsible for the cost of shipping and handling fees to receive their replacement tube. The exact cost for shipping and handling will be covered during the warranty claim process.
SCOPE OF ONE-YEAR LIMITED WARRANTY
GoSun Stove provides a One-Year Limited Warranty against Manufacturing Defects for all authentic GoSun Stove Products. If a Product contained a Manufacturing Defect when it was purchased from an Authorized Dealer, GoSun Stove, at its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product on the GoSun Stove online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product paid to the Authorized Dealer. GoSun Stove reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise.
GOSUN STOVE DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.
TERMS AND CONDITIONS
By submitting this warranty request, you agree to the following Terms and Conditions:
• In the case of Fraud or Misrepresentation, GoSun Stove reserves the right to deny all warranty coverage or claims.
• Risk of Loss- GoSun Stove is not responsible for any Product that is lost in shipping and not actually received by GoSun Stove. To avoid unnecessary delays and minimize the possibility of a lost Product, we strongly suggest that you use the return label provided to you by GoSun Stove’s online warranty system to send your Product to GoSun Stove. No warranty will be provided for any Product not actually received by GoSun Stove.
• GoSun Stove reserves the right to determine, at its sole discretion, whether a defect is a manufacturing defect and what type of credit or replacement shall be issued, if any.
• All warranty Products sent to GoSun Stove will not be returned to you for any reason. Defective Products may be subject to engineering analysis and recycling, as part of our continued commitment to improving the quality of our products and the environment.
CHOICE OF LAW/JURISDICTION
This Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of The Netherlands, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in The Netherlands shall have exclusive jurisdiction over any Disputes.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION, AND WHICH SHALL NOT BE AFFECTED BY THIS LIMITED WARRANTY. THIS WARRANTY EXTENDS ONLY TO YOU AND CANNOT BE TRANSFERRED OR ASSIGNED. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.
REFUNDS AND EXCHANGES
All refunds and exchanges are handled through your retailer or distributor.
SunStofey is Official Authorized Distributor in Europe for GoSun